Surfplay Casino Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form an agreement between you and the operator of Surfplay Casino. They apply to all use of the website, mobile services, games, account functions, promotional offers and other services made available through the platform. Additional rules may apply to particular games, competitions or promotions. Where additional rules apply, they will be shown with the relevant product or offer and will form part of these terms.

You must read the current version of these terms before using the site. By opening an account, accessing games, making a deposit or otherwise using the service, you accept these terms and any applicable game or promotion rules. If there is a conflict between these general terms and a specific set of rules, the specific rules will generally apply to the relevant game or promotion.

Who may use the service

You must be at least 18 years old and meet all other eligibility requirements that apply to the service. You must use Surfplay Casino only where online gambling services are lawful and available to you. Access may be restricted in some locations, and you are responsible for checking the laws that apply to you before registering or playing.

You may not use the service on behalf of another person, allow another person to use your account, or create an account if you have been excluded, restricted or suspended from the service. We may ask for information or documents to verify your age, identity, location or source of funds. Any verification request must be completed accurately and within the required timeframe.

Your account information

You must provide complete, accurate and current information when registering and must update it if it changes. Your account details must belong to you. You must keep your username, password, verification information and other security details confidential. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and followed any reasonable security instructions.

• Do not create duplicate, false or misleading accounts.
• Do not use another person's payment method without proper authority.
• Do not share your password or allow another person to play through your account.
• Tell us as soon as possible if you suspect that your account or payment information has been compromised.
• Use the account only for personal, lawful and recreational purposes.

2. Deposits, withdrawals and promotions

Available payment methods, processing requirements and transaction instructions are displayed on the site or during the relevant transaction. You must use a payment method held in your own name or one that you are authorised to use. We may refuse, delay or review a transaction where information is incomplete, a payment cannot be verified, or a transaction appears unusual, unlawful or inconsistent with these terms.

You should only deposit money that you can afford to lose. A deposit is not a purchase of a guaranteed return, and making a deposit does not guarantee that a withdrawal request will be approved. Withdrawals may be subject to identity checks, account reviews, payment method restrictions, applicable game rules and any legal or regulatory requirements.

You are responsible for checking transaction details before confirming a deposit or withdrawal. We are not responsible for losses caused by incorrect information supplied by you, including an incorrect account number, payment detail or personal record. You should retain transaction confirmations and review your account history regularly.

Bonuses and promotional offers

Promotions, bonuses, free plays and other offers may be subject to separate eligibility requirements, expiry dates, wagering conditions, game restrictions, maximum values or other rules. Those requirements will be provided with the relevant offer. You should read them before opting in, making a qualifying deposit or using a promotional benefit.

Unless the specific promotion rules state otherwise, a promotion may be available only once per person, household, device, payment method or other permitted basis. We may remove or refuse a promotional benefit where an account is ineligible, information is inaccurate, multiple accounts have been used, or the offer has been used in a way that is inconsistent with its purpose.

We may correct an obvious administrative or technical error in a promotion. If an offer has been credited incorrectly, we may adjust the relevant balance after review. Promotional funds and associated winnings may be removed where the promotion rules have not been met or where the account is found to have breached these terms.

Suspicious or unlawful transactions

We may monitor transactions and account activity for fraud prevention, money laundering risks, identity misuse, payment abuse and other unlawful or prohibited conduct. We may request further information, place a temporary hold on an account or transaction, or report activity to an appropriate authority where required or permitted by law. We will not provide assistance with concealing the source or destination of funds.

3. Games, conduct and responsible play

Games are provided for entertainment and involve risk. Outcomes are not guaranteed, and past results do not predict future results. You should make your own decisions about whether to play and how much to spend. Never treat gambling as a way to earn income, repay debts or solve financial problems.

Game results are determined by the relevant game systems and applicable rules. Technical interruptions, communication failures, display errors or other events may affect a session. If a game does not operate as intended, we may void or correct affected play in accordance with the relevant rules and applicable law. We may also suspend access to a game while an issue is investigated.

Acceptable use

You must not use the website or services to commit fraud, interfere with the platform, exploit a technical fault, use automated tools, reverse engineer the service, distribute malicious software or access another person's account. You must not upload or transmit content that is unlawful, threatening, abusive, misleading or infringing of another person's rights.

You must not manipulate a game, collude with another player, use a system designed to gain an unfair advantage, or take part in any activity that could damage the integrity of the service. If we reasonably believe that prohibited conduct has occurred, we may restrict play, suspend an account, cancel affected transactions or take other action allowed by these terms and applicable law.

Responsible gambling

Responsible gambling means setting limits, understanding the risks and stopping when gambling is no longer enjoyable or affordable. Before playing, consider the time and money you are prepared to spend. Keep gambling separate from essential household expenses, avoid chasing losses and do not play when affected by alcohol, medication, stress or other factors that may affect your judgement.

• Set a personal spending and time budget before you begin.
• Take regular breaks and keep track of your activity.
• Do not increase stakes to recover money you have lost.
• Use available account limits, cooling-off or self-exclusion tools if you need help controlling play.
• Seek independent support if gambling is causing financial, personal or emotional problems.

You can ask for information about available responsible gambling tools through the support options shown on the site. Requests for self-exclusion or account restrictions should be made carefully. A restriction may prevent access to the account for a stated period, and reopening an account may not be immediate or available.

Privacy and communications

Personal information is handled in accordance with the Surfplay Casino Privacy Policy and applicable Australian privacy requirements. We may use information to provide the service, verify accounts, process transactions, prevent fraud, meet legal obligations, improve the platform and communicate with you about your account. You should review the Privacy Policy to understand how information is collected, used, stored and disclosed.

4. Site content, suspension and legal matters

All website text, branding, graphics, software, designs, interfaces and other content made available through Surfplay Casino are owned by, licensed to or used with permission by the relevant rights holder. You may use the site for personal purposes only. You must not copy, reproduce, modify, publish, sell, distribute or commercially exploit site content without prior written permission.

We aim to keep information on the site accurate and available, but content may change and errors may occur. We do not promise that the website will always be uninterrupted, secure, compatible with every device or free from defects. Maintenance, technical issues, events outside reasonable control or legal requirements may affect access to the service.

Suspension and account closure

We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information cannot be verified, a payment is disputed, the account presents a security or compliance risk, or continued access is not appropriate. We may also take action where required by law or where a service, game or promotion is withdrawn.

If your account is closed, you must stop using the service and must not open another account unless we allow you to do so. Subject to any investigation, legal requirement, unresolved transaction or other applicable condition, eligible cleared funds may be dealt with in accordance with the withdrawal process. We may retain information and records where necessary for legal, security, dispute or compliance purposes.

Liability and Australian consumer rights

To the extent permitted by law, Surfplay Casino is not responsible for indirect loss, loss of opportunity, loss of data or other consequential loss arising from your use of the service. This does not exclude or limit any liability that cannot legally be excluded or limited. Nothing in these terms is intended to remove, restrict or replace rights and remedies that apply to consumers under Australian law.

You are responsible for your equipment, internet connection, software, account security and any costs charged by your internet or payment provider. You are also responsible for complying with the laws that apply to your use of the service, including any requirements relating to gambling, taxation, payments or access from your location.

Changes, complaints and governing law

We may update these Terms & Conditions from time to time to reflect changes to the service, legal requirements, security practices or operational procedures. The latest version will be made available on the site. Changes will apply from the stated effective date or, where no date is stated, when published. If you continue to use the service after an update, you will be treated as having accepted the revised terms.

If you have a question or complaint, please use the support channels made available on the website and provide enough information for the matter to be reviewed. We may ask for account, transaction or game details. You should not send sensitive information through an insecure channel unless requested through an appropriate process.

These terms are intended to operate consistently with applicable Australian law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. A failure to enforce a provision immediately does not mean that the provision has been waived.