Cookies Policy

What cookies are

Cookies are small text files that a website may store on your computer, mobile phone, tablet or another internet-connected device. They allow the website to recognise a device and remember certain information about a visit. Cookies can help a website work correctly, remember preferences, protect accounts and understand how visitors use its pages.

Surfplay Casino may also use similar technologies, including pixels, tags, local storage and software development tools. These technologies can perform functions similar to cookies, such as measuring activity, maintaining a secure session or recording whether a particular feature has been used. In this policy, we use the term cookies to refer to cookies and similar technologies unless we state otherwise.

Some cookies are set directly by Surfplay Casino. Other cookies may be set by service providers that support website operation, security, analytics, customer communications or other online functions. The use of these technologies may vary depending on the page you visit, the device you use and the services available to you.

Why cookies are used

• To keep the website available and operating as intended.
• To support account sign-in, session management and other essential account functions.
• To help protect the website, accounts and transactions from suspected fraud, misuse or unauthorised activity.
• To remember choices such as language, display preferences and cookie settings.
• To understand how visitors navigate and use the website so that pages and services can be improved.
• To support communications, promotions or advertising where permitted and where the relevant choices or permissions have been provided.
• To collect information that helps us meet security, compliance and responsible gambling obligations.

Types of cookies we may use

Strictly necessary cookies

Strictly necessary cookies support the basic operation, security and accessibility of the website. They may be used to maintain a secure connection, manage a session, remember a consent decision, prevent malicious activity or deliver a feature you have requested. The website may not function properly if these cookies are blocked. For this reason, they generally cannot be disabled through a website preference tool, although you may be able to block them through your browser settings.

Functional and preference cookies

Functional cookies help remember settings and choices so that the website can provide a more consistent experience. For example, they may remember language, region, accessibility or display preferences. If these cookies are disabled, some preferences may need to be selected again during future visits, and certain features may not operate in the way intended.

Analytics and performance cookies

Analytics cookies help us understand how visitors use the website. They may provide information about pages viewed, links selected, time spent on a page, general device information and whether an error has occurred. This information is normally used in an aggregated or otherwise limited form to monitor performance, identify problems and improve the design, content and functionality of the website.

Security and fraud-prevention technologies

Security technologies may help identify unusual activity, automated behaviour, attempted abuse or other risks to the website and its users. These technologies can assist with account protection, transaction security and the prevention of fraud. They may collect information about a device, browser, network connection or interaction with the website for security purposes.

Advertising and marketing cookies

Where used and permitted, advertising or marketing cookies may help measure the effectiveness of campaigns, limit repeated advertisements or show content that is more relevant to a visitor's interests. These cookies may be placed by Surfplay Casino or by selected providers acting on our behalf. They are not required for the basic operation of the website and may be subject to your consent or preferences.

Session and persistent cookies

Session cookies are temporary and are normally removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The length of time a cookie remains may depend on its purpose. A cookie may be stored for the duration of a single visit or for a longer period where it is needed to remember a setting, measure activity or support another legitimate function.

Third-party services and your choices

Surfplay Casino may use third-party services to provide hosting, security, analytics, payment-related functionality, customer support, communications or other website services. These providers may use cookies or similar technologies in accordance with their own privacy notices and contractual arrangements. We expect providers supporting our website to handle information appropriately and only for permitted purposes.

A cookie preference tool may be available on the website. Where available, you can use it to accept or reject optional categories of cookies. Your selection may be stored in a necessary cookie so that the website can remember your decision. If you clear your browser data or use another device or browser, you may be asked to make your selection again.

Browser controls

Most browsers allow you to view, delete, block or restrict cookies through their privacy or security settings. You can usually choose to block all cookies, block third-party cookies, or receive a notification before a cookie is stored. Instructions differ between browsers and devices, so you should check the help information provided for your browser.

Disabling cookies does not necessarily delete information that was collected before the setting was changed. It may also affect the website's operation. If strictly necessary cookies are blocked, you may be unable to sign in, use account features, complete certain transactions or access parts of the website. Blocking optional cookies may reduce the personalisation and functionality available to you.

Mobile devices and similar technologies

If you access our services through a mobile device or application, similar technologies may be used to provide security, maintain a session, remember settings and measure service performance. Your device may provide controls for advertising identifiers, permissions, storage and tracking. These controls are managed through your device or application settings and may differ between operating systems.

Information collected through cookies

Depending on the technology and its purpose, information collected may include an internet protocol address, browser type, device type, operating system, general location information, referring page, pages visited, interaction times and information about how the website is used. Cookies do not normally contain your password in readable form. Information collected through cookies may be combined with other information where this is permitted and necessary for the relevant purpose.

We use cookie-related information in accordance with applicable privacy and gambling requirements. We do not intend for optional cookies to override your privacy choices. If information collected through cookies is personal information, it will be handled under our Privacy Policy and applicable Australian law.

Updates and further information

We may update this Cookies Policy when our website, services, technologies, legal obligations or business practices change. The updated version will be published on this page with a revised date where appropriate. You should review this page from time to time to stay informed about how cookies are used.

If we make a material change to the way optional cookies are used, we may provide additional notice or request a new preference where required. Your continued use of the website after an update may be subject to the updated policy, except where applicable law requires a different form of notice or consent.

Relationship with the Privacy Policy

Our Privacy Policy explains more broadly how Surfplay Casino collects, uses, stores, protects and discloses personal information. It also describes relevant privacy rights and how privacy requests may be made. This Cookies Policy focuses specifically on cookies and similar technologies used on our website and should be read alongside that policy.

Questions or requests

If you have a question about this Cookies Policy, your cookie preferences or the handling of information collected through cookies, please use the support or privacy contact method made available on the website. When making a request, provide enough information for us to understand the issue, while avoiding unnecessary sensitive or account information.

This policy does not change any applicable terms for your account, use of our gambling services, responsible gambling measures, identity checks, promotions or transactions. Those matters are governed by the relevant terms and policies displayed on the website.