Privacy Policy | Surfplay Casino

About this Privacy Policy

Surfplay Casino respects the privacy of its players and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, customer support channels and related online interactions. It should be read together with the website’s terms and conditions and any notices shown when information is collected.

Personal information means information that identifies you or could reasonably be connected with you. The information handled will depend on how you use the website, the services you request and the checks that may be needed before or during your use of an account. You may be able to browse some parts of the website without providing identifying information, but account, payment and regulated gaming services generally require information to be supplied.

By using the website or providing information, you acknowledge that your information may be handled for the purposes described in this policy. Where consent is required for a particular activity, Surfplay Casino will seek consent in an appropriate way. You may withdraw consent for activities based on consent, subject to the information below and any limits that apply where information must be retained or used for another lawful purpose.

Information we collect and why we use it

The information collected may vary depending on whether you open an account, make a deposit, request a withdrawal, contact support, participate in promotions or simply visit the website. Information may be collected directly from you, automatically from your device or, where appropriate, from service providers supporting account, payment, verification and security functions.

Account and contact details

This may include your name, date of birth, residential details, email address, username, account credentials, communication preferences and other details needed to create and manage an account. We use these details to provide services, maintain account records, respond to enquiries, send important service messages and help keep accounts secure.

Identity and verification information

A casino website may need to request identity, age, address or other verification information. This can include copies of verification documents, information extracted from those documents and records of checks carried out. These checks help confirm that an account belongs to the person using it, support age and identity controls, reduce fraud and meet legal and operational obligations.

Payment and transaction records

We may handle information about deposits, withdrawals, bets, gaming activity, account balances, payment methods, transaction references and related communications. Payment information may be processed by payment providers or other authorised service providers. We use transaction records to process requested services, investigate unusual activity, provide support, resolve disputes, maintain accurate account records and meet financial, security and legal requirements.

Device, technical and usage information

When you use the website, technical information may be collected, such as your IP address, browser type, operating system, device identifiers, language settings, time zone, pages visited, approximate location based on technical data, referral information and connection details. We may also record information about how the website is used, including login activity, session information and interactions with features. This information helps operate, secure and improve the website, identify errors, prevent abuse and understand general usage.

Support and communications

If you contact support or communicate with Surfplay Casino, we may keep the contents of your messages, information used to verify your account and records of the enquiry. These records help us answer questions, investigate complaints, maintain service quality, train support staff where appropriate and keep an accurate history of account assistance.

Main purposes for using information

To create, operate and maintain your account.
To provide requested casino, payment and support services.
To complete identity, age, verification, security and anti-fraud checks.
To process transactions and maintain accurate financial and gaming records.
To communicate important account, service, security and policy information.
To detect, prevent and investigate fraud, money laundering, abuse, account misuse and other prohibited activity.
To meet legal, regulatory, taxation, accounting and responsible gambling obligations where applicable.
To monitor, test and improve website performance, features, safety and reliability.
To send marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.

Cookies, sharing and information security

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or data records stored on your device that can help remember preferences, support login and account functions, measure website performance, maintain security and understand how visitors use the website. Some cookies may be necessary for core services, while others may support analytics, personalisation or marketing.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete existing cookies or receive a notification before a cookie is stored. If you disable certain cookies, some website features may not work correctly, and account or gaming services may be affected. Cookie settings do not necessarily remove information already collected for other lawful purposes.

When information may be shared

Surfplay Casino may share information where reasonably necessary to provide services, protect players and the website, or meet legal and operational requirements. This may include sharing relevant information with payment processors, identity and verification providers, fraud prevention services, technology providers, customer support providers, professional advisers and other service providers acting on instructions or supporting website operations.

Information may also be disclosed where required or permitted by law, in response to a lawful request, to protect the rights or safety of players or others, to investigate suspected fraud or prohibited conduct, or to support the resolution of a dispute. Service providers may only receive information relevant to the service they provide and are expected to handle it appropriately.

Security of personal information

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, encryption or secure transmission methods, monitoring and staff or provider procedures. No website, storage system or online transmission can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details confidential and contact support if they suspect unauthorised account activity.

Retention and account closure

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including providing services, handling support matters, resolving disputes, protecting the website and meeting record-keeping requirements. The length of time depends on the type of information, the reason it was collected and the obligations that apply to the relevant record.

Closing an account does not always result in the immediate deletion of every record. Some account, identity, transaction, payment, communications, security and responsible gambling records must be kept for a period required by law or for another valid business or security purpose, even after an account is closed. When information is no longer required, it may be deleted, anonymised or securely disposed of in line with applicable procedures.

If information is retained, access to it will be limited to appropriate purposes, such as meeting legal obligations, responding to a dispute, preventing fraud or maintaining required records. A request for deletion may therefore be subject to lawful exceptions where information must continue to be kept or used.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights concerning the personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to receive marketing communications.

Making a privacy request

To exercise a privacy right or ask a question about this policy, contact Surfplay Casino at support@surfplaycasino.click. Please explain what you are requesting and provide enough information for your account or identity to be located. For security, additional information may be requested before a request is completed. This helps prevent personal information from being disclosed to the wrong person.

For access, ask for a copy or summary of the personal information held about you.
For correction, identify the information you believe is inaccurate, incomplete or out of date and provide the correct details where possible.
For deletion, explain which information you want removed. Deletion may not be possible where records must be retained or used for a lawful purpose.
To withdraw consent to marketing, state that you no longer wish to receive marketing communications. You may also use an unsubscribe option included in a marketing message where one is provided.

Withdrawing marketing consent will not normally affect essential account, security, transaction or service communications. If you continue to receive a marketing message after making a request, allow reasonable processing time and contact support again with details of the message. A request to exercise privacy rights will be considered fairly and within a reasonable period, subject to identity checks, technical requirements and any lawful limits.

If you have concerns about how your information has been handled, contact support@surfplaycasino.click first so the matter can be reviewed. This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The latest version published on the website will apply to information handled after the update, unless a different approach is required.