Betting Rules

1. General betting conditions

These rules apply to wagers placed through the Surfplay Casino website or any related service made available to eligible customers. Additional rules may apply to a particular game, market, tournament, promotion or betting product. If a specific product rule conflicts with a general rule, the specific rule will normally apply to that product. The applicable terms will be displayed before or during the betting process where relevant.

You are responsible for reading the information presented on the website before confirming a wager. This includes the selected game or market, the stake, the odds or return information, the potential outcome, and any restrictions or conditions. If you do not understand a rule, you should not place the wager until you have obtained enough information to make an informed decision.

You must be legally permitted to use online gambling services in the place where you are located. You must also meet the minimum age requirement that applies to online gambling in Australia. We may require age, identity, location or account verification before allowing access to some services, processing certain transactions or completing an account review.

Each customer may only use their own account and must provide information that is accurate, complete and current. You must not allow another person to use your account, place wagers on your behalf or access your payment method. You are responsible for keeping your login details confidential and for notifying us if you believe your account has been accessed without permission.

Wagers must be placed for personal entertainment and not for commercial purposes, syndicate activity or any other purpose that is prohibited by the applicable terms or law. We may restrict, suspend or close an account where there is a concern about unlawful activity, fraud, misuse of the service, identity issues, multiple accounts or a breach of these rules.

2. Placing and confirming a wager

Before confirmation

A wager is not complete merely because you have selected a game, entered a stake or opened a betting slip. You must review the details and follow the confirmation process shown on the website. A wager will generally only be treated as accepted when the system displays a confirmation or records the wager in your account history.

• Check that the correct game, event, selection or market has been chosen.
• Check the stake and any displayed odds, multiplier, return or prize information.
• Check whether the wager is a single bet, a combined bet, a system bet or another available bet type.
• Check any applicable minimum or maximum amounts shown at the time of placing the wager.
• Confirm that the available balance or approved payment method can cover the stake.
• Keep the confirmation or transaction reference shown in your account records where one is provided.

You should not rely on a wager being accepted if the website connection is interrupted, a page does not load, a payment is pending or no confirmation is displayed. Review your account history before attempting to place the same wager again. This can help prevent duplicate wagers. If the status is unclear, do not assume that a transaction has been cancelled or accepted.

Errors and technical issues

We aim to display accurate information, but technical faults, human errors, transmission problems, delays and other unexpected issues can occur. If a wager is accepted using an obvious error, including an incorrect price, incorrect result information or an incorrectly displayed game condition, the wager may be reviewed and corrected or cancelled in accordance with the applicable terms and law. Any affected account balance will be adjusted as appropriate.

A wager may also be rejected, cancelled or unavailable if there is a system failure, a payment problem, a security concern, a product interruption or another reason that prevents the wager from being processed correctly. We will not treat a screenshot, browser message or incomplete payment as proof that a wager was accepted unless the wager appears in the relevant account record.

3. Settlement, results and cancellations

How wagers are settled

Wagers are settled using the official result or settlement information applicable to the relevant game, event or market. Different products may use different settlement rules. For example, a game may be settled when the game round ends, while an event-based market may be settled using the result recognised under its specific rules. The result shown on the website may be updated if reliable information changes or an initial result is corrected.

Where a game, event or market does not produce a valid result, the wager may be voided or settled in another way described in the relevant product rules. A selection may also be treated as void if the underlying event is cancelled, postponed beyond the permitted period, abandoned, or changed in a way that affects the basis of the wager. The treatment of combined wagers may depend on the rules for the individual selections.

Voided or cancelled wagers

If a wager is voided, the stake will generally be returned to the account balance, subject to the applicable product rules and any lawful adjustment. A voided selection in a combined wager may be removed and the remaining selections may continue to apply, where the relevant rules allow this. Some products may have different consequences, so you should check the rules shown for that product before placing a wager.

Once a wager has been accepted, it may not be cancelled or changed simply because you have changed your mind, selected the wrong option or no longer wish to continue. A cancellation or refund may be considered only where it is permitted by the applicable rules, required by law, or necessary because of an error, technical issue or other valid reason.

Account records

Your account history may show the wager details, status, stake, result and any relevant adjustment. You should check these records regularly and report an apparent error as soon as possible through the available support channel. Records may be retained for security, legal, regulatory, accounting and dispute-management purposes.

4. Account, payments and prohibited conduct

Only funds credited to your account and available for wagering may be used to place a bet. A transaction may remain pending while payment, identity or security checks are completed. Deposits, withdrawals and account balances may be subject to applicable verification processes, payment provider conditions and the account terms displayed on the website. You should use a payment method that belongs to you and that you are authorised to use.

We may delay, refuse or reverse a transaction where required to complete checks, prevent fraud, correct an error, comply with legal obligations or protect the service and its customers. We may request documents or information to confirm your identity, source of funds, location or ownership of a payment method. If requested information is not provided, access to some or all account functions may be limited.

• Using more than one account without permission.
• Providing false, misleading or outdated information.
• Using another person's account, identity or payment method.
• Attempting to manipulate a game, result, promotion or betting process.
• Using software, devices or methods designed to interfere with the website.
• Exploiting a known error or failing to report an obvious mistake.
• Using the service for fraud, money laundering or any unlawful activity.
• Placing wagers while restricted, excluded or otherwise not eligible to use the service.

Where prohibited conduct or a breach of the rules is identified, action may include rejecting or voiding affected wagers, correcting an account balance, withholding access while a review takes place, restricting account functions or closing the account. Any action will be taken in accordance with the applicable terms and legal requirements.

Promotional offers, bonuses and other incentives are governed by their own terms. If you choose to participate in an offer, read the relevant eligibility, wagering, expiry and withdrawal conditions before accepting it. A promotion does not change the rules for placing or settling a wager unless its published terms clearly say so.

5. Responsible gambling and questions

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only wager money that you can afford to lose. Keep track of your time and spending, avoid chasing losses, and take regular breaks. Never gamble when affected by alcohol, drugs, strong emotions or financial pressure.

• Set personal deposit, wagering or session limits where those tools are available.
• Use a time-out or self-exclusion option if you need a break from gambling.
• Talk to someone you trust if gambling is affecting your mood, relationships or finances.
• Seek independent support from an appropriate Australian gambling-help service if you are concerned about your gambling.
• Contact us through the support option shown on the website if you need help finding responsible gambling information or using an account control.

If you believe that a wager has been recorded incorrectly, a result has been settled incorrectly or an account transaction is missing, review the product rules and your account history first. Provide the relevant wager reference, date, amount and a clear description of the issue through the available support channel. Do not send payment passwords or other sensitive security information in a message.

We will review questions and complaints using the information available and may request further details. Some matters may require additional time where identity checks, payment-provider information, technical records or an external result must be verified. These Betting Rules may be updated from time to time to reflect changes to the service, products, legal requirements or operating procedures. The version available on the website at the time of your wager will generally be relevant, subject to any correction or legal requirement.